The least important word: I
The most important word: WE
The two most important words: Thank You
The three most important words: All is forgiven.
The four most important words: What is your opinion?
The five most important words: You did a good job.
The six most important words: I want to understand you better.
PAUSD's elementary TOSA team met this Thursday for our Spring Retreat. It was a gathering of the new TOSAs who will be joining the team and a send off to the TOSAs who will be moving onto other positions as they complete their TOSA assignment. Along with some time spent "passing the baton" by the veteran TOSA members, the bulk of the day was spent with next year's TOSA team talking about the importance of relationships in our TOSA role. It was a wonderful time to identify the priorities of the TOSA role.
- My Team member's feelings, needs and concerns should be held close to my heart.
- Teachers and their needs must come first.
- Principals and their site needs must come first.
- Customer Service as our mantra starts with the mindset of always stopping long enough to consider and to think ahead of any potential disruption to the relationships we claim are important.
- I will look at any situation as if I was in the similar situation as the person I am working with. This creates an empathetic mindset.
- Treat each and every person as if they are the most important person in the world for the time you have with them. Remember there is NO I in WE ...
- Everyone wants to be important, acknowledged and valued.
- Nobody cares how much you know until they know how much you care.
- Everybody needs somebody ... resistance speaks to a need.
- Everybody can become a better person if someone invests in them.
- If you help one person you are actually helping many others.